Refund policy

Return & Refund Policy

Last updated: October 4, 2026

1. Return window
You have 30 days from the date you receive your order to request a return, for any reason.

2. Conditions for a return
To be eligible, the item must be new, unused and in its original packaging, with all accessories, manuals and included items. Proof of purchase (order number or confirmation email) is required.

3. Proof of condition
To help us process your return quickly and fairly, we may ask you to send clear photos or a short video showing that the item is unused and in its original packaging, including the packaging, the product and any seals or labels. We will review this evidence together with the item when it arrives. Returns that do not meet the conditions above may be refused or partially refunded, as explained in section 9.

4. How to start a return
Email us at stryve965@gmail.com with your order number and the reason for the return. We will reply within 2 business days with instructions and the return address. Please do not send items back without contacting us first, as we may not be able to identify or process them. Returns must be sent to the address we provide, as it may differ from our business address.

5. Return shipping costs
Unless the item is defective, damaged or incorrect, the customer pays the cost of return shipping. We recommend a tracked service and keeping the shipping receipt, as we cannot be responsible for packages lost or damaged in transit back to us.

6. Damaged, defective or incorrect items
Please inspect your order on arrival. If the item is defective, damaged or not what you ordered, contact us within [14] days of delivery with your order number and photos of the product and packaging. We will offer a replacement, a repair or a full refund, including the original shipping cost, and we will cover the return shipping.

7. Exceptions
The following cannot be returned, except where the law gives you that right: items that are personalized or made to order; items that cannot be returned for health or hygiene reasons once unsealed; and items that are not in the condition described in section 2 because of use beyond what is needed to inspect them.

8. Exchanges
The fastest way to get a different item is to return the original and place a new order.

9. Refunds
Once we receive and inspect your return, we will email you to confirm whether it is approved. If approved, the refund goes to your original payment method within 14 days of approval. Your bank or card issuer may take additional time to post it. If you have not received it after that time, contact us.

If the item has lost value because it was used or handled beyond what is needed to inspect it, or is missing parts or packaging, we may deduct that loss in value from the refund, or refuse the return where the law allows. Refunds exclude return shipping costs, except as stated in section 6.

10. Consumers in the European Union, United Kingdom and elsewhere
If you live in the EU or UK, you have a legal right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason. To exercise it, send us a clear statement (for example, by email) before the period ends. You then have 14 days to send the goods back. We will refund the price and the standard delivery cost within 14 days of receiving your withdrawal notice, and we may wait until we receive the goods or you show proof of dispatch. You are responsible only for the direct cost of returning the goods, and for any loss in value caused by handling beyond what is needed to establish their nature, characteristics and functioning.

The same applies in any other country where local law gives you similar or greater rights. Nothing in this policy limits your statutory rights as a consumer, including legal guarantees for defective products, and where local law gives you more favourable rights, those apply instead.

11. Contact
stryve965@gmail.com